Frequently Asked Questions?
About Our Products & Services
How are the letters lit up?
Our letters are unique in this sense, illuminated using low voltage LED strip lighting, which does not heat up like lightbulbs so they are completely safe for you and your guests. Each light up letter is individually wired and fully PAT tested.
Do the prices shown on the website include delivery?
The prices that you see on the website are for the hire of the letters only, including 30 miles free delivery. When you provide your venue’s postcode we can then advise of the cost for the hire including delivery.
How long is the hire of the letters?
The price quoted is for the date of your event. The letters will be collected the following morning, or at the end of the evening dependant on your venues requirements. Longer hire periods can be discussed but may incur an additional charge.
Do you require a deposit?
Our light up letters are very popular and therefore we do require a deposit to secure your booking. We ask for a £75.00 non-refundable deposit to be paid when you book your letters with us.
How are the letters made and who supplies your letters?
They are hand-crafted in our workshop on the north coast they are built by our own team in-house from wood and finished to the highest standard.
Can the letters be moved around the venue?
We would recommend that they are set up and left in place throughout the event.
Can the letters be placed outside?
The letters are not designed to be placed outside.
Our venue requires PAT test records and public liability insurance information can you supply that documentation?
All of our letters are PAT tested on a regular basis and all our records are readily available for your venue to inspect as required.
